MANAGED IT SUPPORT

We know that every IT manager and the team have different requirements, so we offer a range of flexible options that scale to meet your needs.

All business technology-supported

Inclusive remote & onsite options

Inclusive Service Desk support

(remote support by tel, email, SGS ONE portal)

Reactive desk-side support & scheduled onsite visits

24/7 infrastructure management & monitoring

Scheduled preventative maintenance

Support at remote sites & satellite offices

Additional expertise & workforce for project rollouts

Access to senior technical expertise & industry experience

Help with complex IT issues & major projects

Independent counsel & strategic advice

Access to leading-edge support technology & tools

Add valuable specialist services not available in-house

What SGS we`ll deliver

Industry-leading systems & tools

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We have mature processes built in accordance with industry compliance and ISO, ITIL, and SDI best practice. Services are delivered using a suite of best-in-class IT Service Management (ITSM), Remote Monitoring and Management (RMM) and support tools providing the best customer experience possible

Dedicated account management

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Your very own technical account manager will be on hand to ensure you’re getting the most out of your IT, with our managed IT support services. Working closely with the service desk and projects team, they’ll conduct regular technical reviews and formulate road-maps, to keep you and your systems up to date and future-proof.

World-class service

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We work to SGS KPIs that exceed industry best benchmarks to deliver world-class service. We don’t employ call handlers. You’ll always speak to a highly skilled engineer who will deal with your issue straight away focusing on the first-touch fix. 

Best of breed solutions

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During the tendering and onboarding process, we complete an in-depth audit of your systems and setup. You’ll have access to our comprehensive range of industry-leading solutions to help standardize across your IT estate helping to drive increased efficiency, productivity, and long-term success.

Why work with us

 

 

  • Industry Leading Systems & Tools

  • Certified & Experienced Team

  • SDI, ITIL, ISO Best Practice

  • Mature Services & Processes

Innovative approach

SGS is maintaining the consistency, accuracy and trustworthiness of data over its entire lifecycle. Success will come and go, but integrity is forever.

Attracting, developing and retaining the best talent for our business, challenging our people, demonstrating a “can-do” attitude and fostering a collaborative and supportive environment.

Nowadays, maintaining a sustainable business is more important than ever before, in preparation of the future.

Best Results

We strive to fulfil customer requirements and deliver outstanding performance.

Global presence

SGS global network and international business presence meets the speed, network and diverse needs of todays’ most demanding organisations.

Good quality of service

Evidenced by results: integrated performance across revenue, cost and risk.

Customer Satisfaction

SGS is maintaining the consistency, accuracy and trustworthiness of data over its entire lifecycle. Success will come and go, but integrity is forever.

Global presence and network

As a full service organization with regional councils in the Americas, Europe and Asia/Pacific our mission is to deliver business solutions to our clients. Our expertise ranges from BPO, Recruitment, Executive Search and Corporate Consulting solutions

Sustainability

SGS develops the capacity for managing and leading themselves. They furnish the initiative, the sense of responsibility, the creativity, and the problem solving from within. SGS lives up to these ideals – teams are uniquely self-reliant.

High – performing people

We’re here to make sure everything goes right for our clients and candidates. We believe that communication is a key to success. Your feedback, your questions and ideas help us develop our service to meet your needs.

Contact Us

SCALABLE GLOBAL SOLUTIONS JSC

10 000 Zagreb, Croatia

+385 1 353 5930

+49 151 7262 4766