Senior Account Manager IT MP

Company overview

We are the only “Virtual Workforce” provider who has taken SaaS to the next level. Our “Solutions as a Service” allows our clients to increase productivity while reducing cost at the same time.

  • SGS is a High- Tech Software & Digital Virtual Workforce Solution
  • Here for you a market of 8 Mio. Highly educated people
  • Developing BPO cloud-based solutions across vital corporate functions
  • Sales, Marketing, HR, IT & Operations
  • Business drivers, value added solutions, is at the core of our DNA


SGS has earned a reputation to create high-impact solutions helping our clients to stay pertinent-relevant, more efficient & profitable. Communication and commercial efficiencies building stronger relationships.
We are committed to creating a global paradigm-shift in “Business Process Optimization Solutions” by serving as a progressive advisor to our clients professional endeavors.

MISSION: To increas productivity for our clients while reducing OPEX at the same time.

„We Work & You Grow“

Salary: 7500 – 12 000 HRK + Bonuses

Position TitleSenior Account Manager IT MP
Language SkillsEnglish C1, German B2 – but not mandatory
Professional Skills

Experienced with Microsoft Office & CMS platforms.

Excellent communication skills are a must. We require a person with excellent communication and presentation skills in English. Knowledge of German language will be viewed as a very strong bonus.

Candidates with the knowledge of both English and German will have the opportunity to become Team Leaders in the future.

Solution selling to Senior Level Executives.

Strong work ethic and structured approach.

Proven work experience

LocationZagreb
Education (min)

Bachelor degree in a relevant field

Willingess to Travel (%)10%
Reports toCEO
Sector
ContractPermanent
Note

 

This position has a fixed and variable income structure that is not capped in any way. A highly driven, dynamic sales person can influence their income directly and therefore contribute to their personal success and income in a very significant way.

This is a very attractive position with excellent future potential towards a management and leadership career in various disciplines in the organization on national or international level. 

Role description

We are looking for a passionate and solution-oriented Senior Account Manager to be responsible for winning new Clients. The Senior Account Manager’s responsibilities include maintaining a thorough knowledge of our business and offerings, developing and implementing strategic plans to grow accounts, managing and strengthening client relationships, identifying new business opportunities, and coordinating with internal teams to deliver on client expectations.

To be successful as a Senior Account Manager, you should be able to manage and develop your accounts and ensure client satisfaction. Ultimately, an outstanding Senior Account Manager should have strong communication, customer service, and account management skills and be highly organized and accomplished at solving problems and closing deals.


Senior Account Manager Responsibilities and Requirements:

  • Following up on leads and winning new clients.

  • Developing and implementing strategic plans to manage and grow accounts.

  • Retaining clients and building strong, trusting relationships.

  • Understanding client needs and identifying new business opportunities within your portfolio.

  • Providing superior customer service and ensuring client satisfaction.

  • Communicating and coordinating with internal teams to deliver solutions.

  • Identifying opportunities for improvement and proposing new tools and processes.

  • Supporting sales teams to improve their performance and reach targets.

  • Developing and maintaining excellent knowledge and understanding of our business, offerings, competitors, and industry.

  • Bachelor’s degree preferred.

  • 5+ years of experience with business development, sales, or account management.

  • Experience managing large account portfolios.

  • Strong customer service and project management skills.

  • Excellent communication, interpersonal, and negotiation skills.

  • Proficiency in Microsoft Office and CRM software.

  • Highly organized and solution-oriented.

  • Detail-oriented and able to prioritize.

  • Self-starter and able to work efficiently under pressure.


Competencies

Business development: The ideal candidate has a solid understanding and track record of developing and creating new business opportunities by communicating to the highest level within a corporation. Presenting and acquiring business in a top down mentality by going to the decision making level. Proven ability to present at C.E.O. / Decision Making level. Ability to drive a solution driven approach.


Result orientation: The candidate builds a result driven team and is able to deliver a trustworthy funnel and committed project and revenue forecast.

Strategic orientation: The candidate can detach from immediate business relations and sketch compelling business priorities for the month and the quarter. He / She is able to priorities the best changes and projects that does have to most likelihood for closure to ensure the achievement and over performance of set goals and expectations.

Customer success: The ideal candidate is committed to understand the needs of the customer and clients and is able to understand the driving and underlying cause of the project. He is the lead example for his team in customer facing situations and drives customer contacts and builds relationships to the key interfaces.

Open minded and driven by success: He / She has the ability to react in competitive situations to overcome the competitive problem and drives the team into the right direction to closure.

Collaboration and influencing: The successful job accomplishment will strongly depend on collaboration with peers in the management and his team on a daily bases. The ideal candidate will be able to effectively cooperate within the global group and become a go-to person for many peers within the organization.



Personal Characteristics:

Result orientation: The ideal applicant has a clear understanding what it means and takes to deliver results on time, budget and quality. That includes a revenue target and profit target as well as generating leads for the field organization.

Analytical skills: The ideal candidate has excellent analytical and communicative skills. The applicant has a healthy self-confidence and easily understands and evaluates the given situation.

Open-minded and driven by success: He/she has the ability to quickly drive ideas into solutions while helping to provide input and help to the team.

Strategic orientation: The candidate is quickly able to work and integrate himself into new and challenging projects.

Collaboration and influencing: The successful job accomplishment will strongly depend on collaboration with peers and within the organization.

Teaming and Gravitas: To ensure success in his/her field the person need a high level of social competence being a team player and needs gravitas in the presentation towards customers, colleagues and superior management.

Personal characteristics

Result orientation: The ideal applicant has a clear understanding what it means and takes to deliver results on time, budget and quality. That includes a revenue target and profit target as well as generating leads for the field organization.

Analytical skills: The ideal candidate has excellent analytical and communicative skills. The applicant has a healthy self-confidence and easily understands and evaluates the given situation.

Open-minded and driven by success: He/she has the ability to quickly drive ideas into solutions while helping to provide input and help to the team.

Strategic orientation: The candidate is quickly able to work and integrate himself into new and challenging projects.

Collaboration and influencing: The successful job accomplishment will strongly depend on collaboration with peers and within the organization.

Teaming and Gravitas: To ensure success in his/her field the person need a high level of social competence being a team player and needs gravitas in the presentation towards customers, colleagues and superior management

Summary

If you are the interested in hearing more about us please apply with your CV in on our website. We are looking forward to hearing from you :).