IT

Support for SMEs & in-house teams 

ABOUT US

With our innovative approach and expertise, our key team will always give the best results in the shortest time, utilizing their past knowledge and experience.
With our global presence and expertise, we influence how people and companies work now and how they will work in the future. We partner with our clients to drive real innovation—the kind that turns an idea into an industry—helping them transform and grow their organization.
We Work & You Grow

Welcome to SGS

Mission & Vision

SGS reduces the cost of operations for clients while delivering a next generation premium managed services to the industry. SGS changes & reshapes the BPO Z industry and has developed a state of the art cloud solutions for their clients.

Access the precise service or area of expertise you need when you need it.
To entrust your IT and technical problems to SGS means relying on a specialized Partner in the IT first and second level Help Desk Outsourcing and be free from heavy internal costs by counting on IT assistance 24 hours a day.
With the SGSONE Help Desk, you can go back to your Core Business because the problems are solved by our Multilingual Support Team.
We can assist clients in English, German, Italian, French, Spanish, Portuguese, Russian and Belgian. If you are looking for another language we can find the right agents in less than a week thanks to the SGS Network.

SCOPE OF SERVICES

Business IT security monitoring

Installation and Maintenance of Hardware and Software

Dispatching – Ticketing and tracking

Support - Android App and IOS App

Technical Support for E Commerce

Group Policy Management

Remote support on your PC or Server

Software and Cloud Assistance

Why outsource your service desk?

Efficiencies
  • Any time you have an issue with your ICT, you can be certain that it will be dealt with quickly, efficiently, transparently (so you know what’s happening), and with expertise. We also give you numerous ways to create a support ticket and monitor progress.

  • An outsourced service desk will raise the perception of IT with your end-users. The efficiency, comprehensive cover, and management provided will increase user satisfaction and create a positive impression with respect to the way that support is run.

Free-up resources
  • As part of our service, we can monitor your systems and either offer a heads-up to your own staff or go ahead and prevent many outages.

 

  • This can contribute to your activities towards achieving compliance standards by ticking the box for event management.
Instant expertise
  • Part of the fast, efficient resolution of these issues is down to the expertise and experience of our technical team, as individuals and collectively through our knowledge base.

Specialist resource on-hand
  • The cost of training your own staff in all areas of ICT can be prohibitive. Through economies of scale, we can offer technical resources with our outsourced IT support services at a fraction of the cost.
Cost savings
  • All of these factors will help you keep the costs of ICT down, whilst keeping productivity high. In addition, our cost model is based on transparent pricing (agreed in advance with no hidden costs) and monthly payments, so you can plan and budget more effectively.

 

 

 

Scope of Solutions

 

 

The SGS customizable ICT solution

Whether you call it a help desk or a service desk, maintaining an efficient and comprehensive support process in-house is costly and time-consuming, and there are issues covering absence, and experienced staff moving on. Therefore, it makes sense to outsource some or all of your help desk, IT support function, whether it’s through complementary or managed IT support.
COMPLEMENTARY IT SUPPORT managed IT support

WHY NEARSHORE IN CROATIA

Let Us Help You Take Your Money To New Heights

  • Croatia is a small, young but promising dynamic country. The advantages are numerous, especially with its knowledgeable, well educated, affordable workforce and strategic geographical location in the heart of EMEA. 

  • Croatia’s geographical location puts it close to all European countries. Numerous daily direct flights to all European, GCC & CEE major cities.

  • Croatians are innovative and inventive (Nikola Tesla), so it is safe to assume you will get a smart “Virtual Workforce”.

  • Croatia is an attractive place to work: financially attractive, low taxation, close to the mediterranean sea & excellent logistic connections to all European cities. Therefore very attractive for employees.

     

    WHY WORK WITH US

    Innovative approach

    SGS is maintaining the consistency, accuracy and trustworthiness of data over its entire lifecycle. Success will come and go, but integrity is forever.

    Attracting, developing and retaining the best talent for our business, challenging our people, demonstrating a “can-do” attitude and fostering a collaborative and supportive environment.

    Nowadays, maintaining a sustainable business is more important than ever before, in preparation of the future.

    Best Results

    We strive to fulfil customer requirements and deliver outstanding performance.

    Global presence

    SGS global network and international business presence meets the speed, network and diverse needs of todays’ most demanding organisations.

    Good quality of service

    Evidenced by results: integrated performance across revenue, cost and risk.

    SGS PHILOSOPHY

    Customer Satisfaction

    SGS is maintaining the consistency, accuracy and trustworthiness of data over its entire lifecycle. Success will come and go, but integrity is forever.

    Global presence and network

    As a full service organization with regional councils in the Americas, Europe and Asia/Pacific our mission is to deliver business solutions to our clients. Our expertise ranges from BPO, Recruitment, Executive Search and Corporate Consulting solutions

    Sustainability

    SGS develops the capacity for managing and leading themselves. They furnish the initiative, the sense of responsibility, the creativity, and the problem solving from within. SGS lives up to these ideals – teams are uniquely self-reliant.

    High – performing people

    We’re here to make sure everything goes right for our clients and candidates. We believe that communication is a key to success. Your feedback, your questions and ideas help us develop our service to meet your needs.

    Contact Us

    SCALABLE GLOBAL SOLUTIONS JSC

    10 000 Zagreb, Croatia

    +385 1 353 5930

    +49 151 7262 4766