BPO Z GENERATION

AT A

GLANCE

ABOUT US

With our innovative approach and expertise our key team will always give the best results in the shortest time, utilizing their past knowledge and experience.

We don’t just do things, we get things done.

With our global presence and expertise, we influence how people and companies work now and how they will work in the future. We partner with our clients to drive real innovation—the kind that turns an idea into an industry—helping them transform and grow their organization.
We Work & You Grow

MISSION

SGS reduces the cost of operations for clients while dellivering a next generation premium managed services to the industry.

VISION

SGS changes & reshapes the BPO Z industry and has developed a state of the art cloud solutions for their clients.

SGS reduces the cost of operations for clients while dellivering a next generation premium managed services to the industry.

We believe that we have the power to drive the financial performance and operational efficiency of your organization. By fusing BPO Z & RPO & CLOUD SERVICES into one client solution with the frontend to managed it.

 

Due to the high performance of SGS very own solutions & services, we can ensure that the requirements of our clients are not only met, but proactively pushed beyond expectations.

 

We strive for optimised consulting services being enhanced in a steady process. Quality and efficiency are standards you can rely on at SGS. Our advisors & colleagues come from different industries, in which they have held executive management positions for numerous years.

 

SCOPE OF SERVICES 

SGS covers the 5 core departments that exist in every company. Those departments account for up to 80% of all corporate cost:

BPO Z

[Business Process Optimization Z Generation]

Sales, Inside Sales, Operations, Delivery, Order Entry, Helpdesk, Call Center…

RPO

[Research Process Optimization]

DRS – Dedicated Talent Research, VTW – Virtual Temporary Work, RTS – Research Talent Service…

 

CCS

[Corporate Consulting Services]

Digitalization & ECO Systems Colla-boration, Security, Datacenter, Health Check…

EP

[Executive Placement]

New Perspective Coaching & Placement

IM

[Interim Management]

Project management, Crisis management, Acquisitions, Mergers

SGS MARKET

We use a blended approach of Europe & GCC Region resources to provide low-cost but comprehensive business solutions.

We strive to provide the ultimate convenience and dependability for growing businesses.

Our wide range of solutions and monthly plans scale with you at your convenience and our team of full-time Agents provide greater dependability than working with traditional virtual teams.

BUSINESS CASE 

SOS (SALES OUTSOURCING SOLUTION)

Example Business Case

SCALABLE GLOBAL SOLUTIONS

What unique factors give your company a competitive edge? 

There is no company currently present in the market that addresses the unique combination of Recruitment, Corporate Consulting and BPO. 

HR calls and requests recruitment of additional 15 inside sales account managers based in Berlin. Hence ramping up the team from 10 existing employees in the department to final 25 employees. That means the customer will grow his operational expenditure from 1 Million € to 2.7 Million €.

[Cost include Salary, Bonuses, Health & Pension and SGA (Sales General & Administrative Cost)].

A recruitment company or recruiter will find, hire and place the people. Cost to the company approximately 120.000 € in placement fees. 

Example Business Case

SGS APROACH & SOLUTIONS

We suggested to HR to talk to the Head of Sales in this case to the GM.

We suggested to place the candidates and move the division to Zagreb.                 

SOS [Sales Outsourcing Solution] Solution.  

REDUCTION

  • OF   2.700.000€ TO 1.000.000€ 65% 65%
  • EVERY YEAR ROI FOR THE CLIENT 1.700.000€ 100% 100%

BUSINESS CASE 

EXPLAINED

SOS (SALES OUTSOURCING SOLUTION)

How will you outmaneuver your competitors? 

Big Players are not supplier as the clients are too small for them. 

Hence no competition!

BENEFIT TO CLIENT:

REDUCTION 

  • OF: 2.700.000€ TO 1.000.000€ 65% 65%
S

COST OF RECRUITMENT

IN GERMANY:

  • 120.000€ 100% 100%

ROI FOR CLIENT:

EVERY YEAR

  • 1.700.000€ OR 62% 62% 62%
T

COST OF RECRUITMENT

IN CROATIA:

  • 75.000€ 62% 62%

TOTAL SAVINGS IN FIRST YEAR FOR CLIENT:

  • 1.745.000€ 100% 100%

Lesson Learned!

HR would have never suggested this as a Solution and Consulting would have never been requested. Recruitment Agency would never suggest this as their business is placing candidates.

Unleash Your Business potential.  

We Can Do it All

We partner with our clients to drive real innovation—the kind that turns an idea into an industry—helping them transform and grow their organizations.

GROW PROFITABILITY

With reducing costs, increasing productivity and efficiency we help you to grow profitability.

OPTIMIZE BUSINESS PROCESS

Through external and internal benchmarks, we optimize processes and keep the costs low.

EFFICIENCY

We strive to provide, drive and create absolute efficiency for our clients.

PROVIDING TOP CONSULTING

We see our consulting services as a cross functional effort to upgrade the strategic trajectory of our clients, with the aim to create game changing results.

IDENTIFY SAVINGS

With the correct processes we ensure realization of savings.

ADD VALUE

The value we add we make contribution for your organization’s success.

EXAMPLE CASE

PRICING LIST

1’st & 2’nd PHASE COSTS

CASE- SERVICE DESK TEAM

1'st Phase - 12 MONTH PERIOD

Full autonomy

3 juniors

2 seniors

1 team lead

2'ND PHASE - 24 MONTH PERIOD

Full autonomy

20 juniors

15 seniors

4 team leaders

1 manager

Scalable global solutions

WHY  CROATIA?

Croatia is a small and young but promising country. The advantages are numerous, especially with its relatively cheap workforce and strategic geographical location.

Croatia’s geographical location puts it close to other nearby European countries. Croatia boasts harbors and airports that serve as a gateway to the rest of Europe.

Croatians are innovative and quite intelligent so you can be sure that they can contribute much to your business. Not only will they work for you, but they can also give in insights that can lead to your business’ success.

Contact Us

SCALABLE GLOBAL SOLUTIONS JSC

Ulica Grada Vukovara 284

10 000 Zagreb, Croatia

+385 1 353 5930

+49 1 353 5930

business@s-gsg.com